1. Purpose of policy
We, the Attenborough Centre for the Creative Arts (ACCA), are committed to protecting your personal information and being transparent about what information we hold about you.
Using personal information allows us to develop a better understanding of our customers and in turn to provide you with relevant and timely information about the work that we do, both on and off stage. As we are part of a University of Sussex, and therefore an educational charity, using personal information also helps us to engage with potential donors and supporters.
The purpose of this policy is to give you a clear explanation about how we collect and use the information that we obtain from you directly and from third parties.
We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
- What information we may collect about you
- How we may use that information
- In what situations we may disclose your details to third parties
- Information about how we keep your personal information secure, how long we maintain it for and your rights to be able to access it
If you have any queries about this policy, please contact the Data Protection Officer at the University of Sussex at GDPR@sussex.ac.uk.
2. Who we are
ACCA is part of the University of Sussex, an exempt charity under the Charities Act 2006, and is funded by the University, various trusts, foundations and individual donors and supporters. Our registered company number in England and Wales is RC 000672.
3. Information collection
We collect various types of information and in a number of ways:
Information you give us
For example, when you register on our website, buy tickets or make a donation, we’ll store the personal information you give us such as your name, email address, postal address, telephone number and card details. We will also store a record of your purchases and donations.
Information about your interactions with us
For example, when you visit our website, we collect information about how you interact with our content. When we send you a mailing we store a record of this, and in the case of emails we may keep a record of which ones you have opened and which links you have clicked on.
Information from third parties
We occasionally receive information about you from third parties. For example, we may use third party research companies to provide general information about you, compiled using publicly available data.
Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our customers unless there is a clear reason for doing so.
4. Legal basis
There are three bases under which we may process your data:
This applies where we need to collect your personal data in order to fulfil a contract. For example, if you’re a customer, when you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example, we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment. If you are a member of staff, we will need to collect personal details in order to pay you and check your eligibility to work in the UK.
Legitimate business interests
In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However, we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.
With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.
5. Marketing and Public Relations communications
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about.
We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase or contact with us. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.
We may also occasionally contact you about our work by telephone; however, we will always get explicit consent from you before doing this. Please bear in mind that this does not apply to telephone calls that we may need to make to you related to your contractual purchases.
6. Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:
- We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
- We may analyse data we hold about you in order to identify and prevent fraud.4
- In order to improve our website we may analyse information about how you use it and the content that you interact with.
- We may occasionally use profiling techniques or third party wealth screening and insight companies to provide us with information about you that will help us to communicate in a relevant way with you, in particular if we are approaching you about potential philanthropic support. Such information is compiled using publicly available data about you.
In all of the above cases, we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
7. Third parties
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:
- To our own service providers who process data on our behalf and on our instructions (for example, our ticketing system software provider). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.
- Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
- To specific named visiting or resident companies whose performances you have attended. In these cases we will always ask for your explicit consent before doing so. Organ
A cookie is a small text file that is stored on your computer or mobile device when you visit websites. Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences, and improving your experience of our website. They can’t harm your computer.
We do use some third-party widgets on the site, such as Google Analytics. These widgets may set cookies. However, the cookie information from each of these sites is usually anonymous, unless you are logged in to those third-party systems while you are on our site.
By using our website, you consent to the storing of the cookies listed below. We may also use some cookies that are not listed – these will contain no personal information about you. You can disable cookies by selecting the appropriate settings on your browser, although this means you might not be able to use the full functionality of our website, including the ticket booking system.
To login to your account or purchase tickets from our website, your cookie settings need to be enabled to accept cookies from third-party websites. If you are using Safari on a mac or iOS device, cookies need to be enabled ‘For Websites I Visit’.
We use essential cookies to keep track of what you have in your basket, process transactions and to remember you when you return to our site. We also may use non-essential cookies to track how you use our site for analytical purposes and to monitor digital advertising.
The information below lets you know what cookies this site uses and what they are.
Spektrix is the booking platform we use to sell tickets. To purchase tickets through our website you need to have third party cookies enabled. If you do not you will not be able to complete your purchase. Spektrix cookies allow you to login and add multiple items to your shopping cart before purchasing tickets. If you are struggling to progress beyond selecting tickets, you will need to check your settings are enabled to accept cookies from third parties. To do this follow the relevant link for your internet browser/device:
Firefox Chrome Internet Explorer iPad Cookie settings If you use Safari, with Safari open, click on Safari on the top toolbar, then click preferences. In this window click on Privacy and ensure under ‘Cookies and website data’ that ‘Allow from websites I visit’ is selected.
Cookies used by Spektrix:
ASP.NET_SessionId, .ASPXAUTH, SpektrixClientName, CookieDetection, SpektrixLastContact, ReturningCustomerCookie
Spektrix cookies are essential to the running of the website and are outside the scope of Cookie Regulations.
Google Analytics allows us to track pages you visit, and basic details about your web browsers. They cannot identify you personally. The data collected enables us to improve areas of our website based on levels of traffic to certain pages.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies used by Google Analytics:
__utma __utmb __utmc __utmz __utmx __utmxx _ga _gat _gid _utmt
Cookies used by Google Maps:
APISID, HSID, NID, PREF, SAPISID, SID, SS, SSID, NID
Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account.
Cookies used by YouTube:
SID, LOGIN_INFO, use_hotbox, PREF, SSID, HSID, watched_video_id_list, __utma, __utmz, demographics, VISITOR_INFO1_LIVEData, YSC
How to disable cookies
You may choose to remove or block cookies at any time by adjusting your browser settings, but this will negatively impact your experience of our website, particularly if you are trying to buy tickets.
You can disable cookies by selecting the appropriate settings on your browser, although this means you might not be able to use the full functionality of our website.
Information about how cookies can be controlled within the various browsers:
9. Your debit and credit card information
If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We optionally allow you to store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. We never store your 3 or 4 digit security code.
10. Maintaining your personal information
We store your personal information indefinitely such that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by logging in to your account through our website. Alternatively, please use the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.6
11. Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same. We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
12. Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
13. Contact details and further information
Attenborough Centre for the Creative Arts
University of Sussex
Gardner Centre Road
Updated 23rd May 2018